Pharmacy benefits manager Express Scripts will close its 300-worker customer service call center in Pueblo in April, a company spokesperson confirmed Wednesday. The move comes as more clients use the ...

St. Louis-based Express Scripts, a pharmacy benefits manager, will cut more than 300 jobs when it closes a call center in Pueblo, Colo., in April, according to The Pueblo Chieftain. Express Scripts is ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

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