With the right mindset, your teams can develop software that delivers memorable customer experiences and creates long-term brand loyalty. When developing customer-facing software, the end-users’ ...

Powerful experience builder empowers Ficx clients to accelerate development of game-changing digital self-service and agent-led customer experiences This launch marks a milestone. ... The Ficx ...

A resilient retail industry ready to thrive emerged from one of the most tumultuous years in history. Small boutiques that operated for decades with no more than a cash register have had to adopt new ...

There are a lot of things that impact customer experience—employee engagement, the online customer journey, the in-store atmosphere, and more. One area that is often overlooked but that has a ...