Airbnb's CEO announced several initiatives in place as a response to customers complaints about rising costs of the service.

Airbnb is making updates to its booking app to make total price displays and checkout requests available for users before they reserve accommodations. Fees and requests will be transparently displayed ...

In response to customers' growing irritation, CEO Brian Chesky addressed the complaints on a call noting the changes the company has made. AP Airbnb is addressing concerns from customers complaining ...

The City of Paso Robles has received many complaints about short-term rentals creating noise in residential areas, especially at rentals that have pools, and some residents are now surrounded by ...

According to a scathing new report that analyzed Twitter complaints, a lot can go wrong when you’re staying at an Airbnb. Asher Fergusson, a data scientist who runs a travel safety website, recently ...

(ABC News)–Neighbors of an Airbnb homeowner will soon be able to rant or rave about their experiences (and the guests) through the company website. The company said it will offer a new product ...

Airbnb on Monday said it plans to make the total cost of rental properties, including all fees, clearer to customers as they search for places to stay, addressing what is arguably one of the biggest ...

Some of the worst Airbnb hosts treat guests like an inconvenience. Harsh tone in messages, strict check-in instructions ...

Airbnb removed listings for three vans in NYC's Upper East Side neighborhood after complaints. Each listing featured a mattress, sink, and toilet that guests were encouraged not to use. Although ...

Couple shocked by note attached to Airbnb bed — here’s what hosts are actually allowed to ask guests ...

My family visited Hudson, New York, for a couple of days in March for the same reason everyone goes there. It’s a cool little town surrounded by the Hudson Valley and stocked with wonderful food, ...